Shipping Service & Speed
Lion BearNaked Soap Co. (LBN) ships orders to the 50 states of the USA, US territories, US APO/DPO/MPO military bases, Canada, Mexico, and all other countries around the world. Most orders are received within 5-7 business days. All US military APO/MPO/DPO and other military orders will be delivered with Priority status by USPS. We will use the following carriers USPS, UPS, FedEx, and DHL for your order. An email notification will be sent from our website store with carrier info and speed of delivery. There are circumstances that may delay shipment such as the increase of shipping volume around major holidays, inclement weather, and/or issues with the shipping carrier services.
Standard Shipping Rate
A standard flat rate shipping per order is applied. For example: 1 item or 2 large boxes are the same flat-rate charge. Shipping cost for any freight deliveries will be charged according to the freight company's rate.
The current rates are as follows:
US addresses, US military bases, and US territories - $10 per order
Canada and Mexico - $25 per order
The rest of the world - $40 per order
Any freight delivery - $ cost charged by freight company
Returning products purchased from our online store (LionBearNaked.com)
If for some reason you are not satisfied with anything you purchased from our online store, you may return it to us within thirty (30) days of the receipt date for an exchange or refund. If you purchased a product as part of a kit or gift, the entire kit or gift must be returned within 30 days of your receipt date to receive an exchange or refund. We do not refund shipping charges, and you are responsible for paying the cost of shipping the product(s) back to us (including the cost of insurance, if you choose to insure the package). After thirty (30) days, we will not accept returns or exchanges for any reason other than for manufacturer defect.
Please include a note in your package indicating your original order number, your reason(s) for returning the product(s), and whether you want an exchange or refund. Ship your package to:
Lion Bear Naked Soap Co.
628 Woodland St.
Denton, Texas 76209
Returning products purchased from a retail store or another online store
If for some reason you are not satisfied with anything you purchased from a retail store or another online store, and you would like to return or exchange the product(s), please contact the retailer directly, as we have a lenient return policy with all of our distributors. All products must be returned to the original retailer where they were purchased.
Returning items damaged in shipment, shipping carrier error
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the box to show some wear; however, if damage occurred to the item(s) in your shipment, please email us immediately at email@example.com. All damages must be reported within 48 hours of receipt.
Please provide the order number along with your email address, phone number, and a picture of the items received in shipment to assure prompt resolution. Retain the shipping box, packing materials and the damaged items for photographic inspection. We'll promptly send you a replacement product.
Returning incorrect items received in shipment, our error
If you’re returning the product because we made an error, please email us at firstname.lastname@example.org. All incorrectly received items must be reported within 48 hours of receipt. Please provide the order number along with your email address, phone number, and a picture of the items received in shipment to assure prompt resolution. Retain the shipping box, packing materials and the incorrect items for photographic inspection. We'll promptly send you a replacement product and/or a prepaid shipping label.